Återbetalningspolicy

 

BodyGlow Return Policy

At BodyGlow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, please contact our Customer Service team within 5 days after your purchase to discuss your return.

All returns are subject to the following conditions:

1-Contact Before Return
Customers must contact our Customer Service team at : bglow128@gmail.com before sending back any product. You will be asked to provide the reason for your return. Returns sent without prior approval may not be accepted.

2-Eligibility for Return
Products must be unopened, unused, and in their original packaging.
We cannot accept returns of products that have been opened, used, damaged, or are missing parts or original packaging.
Certain products are not eligible for return once opened, for health and safety reasons.
Products marked as non-returnable in their product description are excluded from returns.

3-Condition and Proof of Purchase
You must provide proof of purchase (such as your order number or receipt) when requesting a return.

Refunds
*A full refund will be issued only for products that are returned unopened, unused, and in resalable condition.
*Refunds will be processed to your original payment method once the returned item has been received and inspected.
*Shipping fees, delivery costs, and any customs or import duties are non-refundable.

Damaged or Faulty Items
If you receive a product that is damaged or faulty, please contact us within 5 days of delivery with photos and details. We will assess the situation and may offer a replacement or refund in accordance with UK consumer protection laws.